At Linux Leather, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return policy outlined below:
1. Returns
1.1. Eligibility: You may return most new, unworn items within 30 days of delivery for a full refund or exchange.
1.2. Exclusions: Certain items such as personalized or custom-made products may not be eligible for return unless they are defective or damaged upon arrival.
2. How to Initiate a Return
2.1. Contact Us: To initiate a return, please contact our customer service team at support@linuxleather.com or call us at +92-322-7399600. Please provide your order number and details of the item(s) you wish to return.
2.2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s) to us.
3. Return Conditions
3.1. Original Condition: Returned items must be in their original condition, unworn, and with all tags attached.
3.2. Packaging: Please ensure that the item(s) are securely packaged to prevent damage during transit.
4. Refunds
4.1. Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
4.2. Refund Method: Refunds will be issued to the original method of payment used for the purchase.
5. Exchange
5.1. Procedure: If you wish to exchange an item for a different size or style, please indicate this when initiating the return. Exchanges are subject to availability.
6. Return Shipping
6.1. Cost: Customers are responsible for return shipping costs unless the item received is defective or damaged.
6.2. Shipping Insurance: We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
7. Damaged or Defective Items
7.1. Replacement: If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.
8. Final Sale Items
8.1. Non-Returnable: Certain items marked as “final sale” are not eligible for return or exchange.
9. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at support@linuxleather.com or call us at +92-322-7399600. We’re here to help!